Customers located in Japan have certain rights regarding their personal information under the Act on the Protection of Personal Information (APPI). You can exercise your rights using the options below.
Disclosure or download of data (disclosure)
You may request disclosure of the personal information we hold about you, including your order history and account information.
Response period: We will respond without delay (within a reasonable period) after receiving your request.
Correction of registered information (correction, addition, or deletion)
If the personal information we hold about you is inaccurate, you may request its correction, addition, or deletion (for example, an incorrect address or misspelled name).
Restriction or deletion of use (restriction, etc.)
In certain cases, you may request the restriction of use or deletion of your personal information, including deletion of your account.
⚠️ Important: We may not be able to delete all information immediately for reasons such as tax and legal compliance, security, and fraud prevention.
Withdraw consent / Change privacy settings
You have the right to withdraw your consent to tracking technologies at any time, including consent to Shopify marketing. This applies to your future use of our store and will stop data collection for optional purposes.
Privacy choices
Manage your privacy settings. Depending on where you live, you may have the right to opt out of the sale of your personal information, withdraw your consent to tracking, or customize your Cookie settings.
Contact us
For inquiries regarding the handling of personal information and the exercise of your rights, please contact us at the following address.
Email: info@petspaandbeauty.sbs
Address: Via Sarson 161, 36061 Bassano del Grappa Vicenza, Italy
Where to submit a complaint
If you are not satisfied with our response, you may consult with or file a complaint with the Personal Information Protection Commission (PPC) or an accredited personal information protection organization.